HPE BC318AAE operating system
HPE Services professionals focus on your specific needs, relying on our industry-standard technical expertise as well as our global capabilities to deliver the level of adaptability you require. Our close partnership with Red Hat and application providers bring innovative, industry-leading solutions to resolve your ever-changing IT challenges. HP's flexible Support Services, worldwide network of service partnerships, management tools, and education services give you more choices for designing and deploying a solution that addresses your unique needs.
Software Technical Support services.
HPE software support services help you improve the performance and availability of Red Hat Enterprise Linux software. Convenient HPE Care Pack Services packages give your IT team direct access to experienced HPE Response Center engineers, for reliable advice on issues such as software features and use, problem diagnosis and resolution, and software-defect identification.
- Telephone problem diagnosis and support.
- Speedy access to technical resources.
- Software operational support.
- Installation advisory support.
- Remote access for problem investigation.
- Problem isolation.
- Problem analysis and resolution.
- Escalation management.
- Three levels of engineering support.
- Third level engineering support from Red Hat, if required.
- 9x5 or 24x7 coverage window.
- Maximum 2-hour response.
- Electronic software information.
Integrated hardware and software support services.
HPE Support Plus 24 delivers comprehensive, multi-vendor hardware and software services for Red Hat Linux environments. Working with your IT team, HPE Services engineers deliver four-hour response onsite hardware support and over-the-phone software support 24x7x365. Established escalation procedures enlist specialized expertise from HPE and selected third-party hardware and software vendors.
For more information, visit the Red Hat Enterprise Linux Services section of Operating System Services.
HPE Renewal Process.
Customers who have purchased Linux subscriptions and support directly from HP, will automatically be notified 90-120 days prior to contract expiration to renew their services. Once the services have been renewed, the customer will be sent renewed entitlements to their Red Hat Enterprise Linux subscriptions, a letter confirming support has been renewed, and instructions for obtaining support.
Customers who have purchased Linux subscriptions and support via a channel partner should be approached by their channel partner to renew Linux subscriptions and support. If a customer has a question about their renewal, they should contact their TS sales representative or channel partner.
|Manufacturer||Hewlett Packard Enterprise|
|Manufacturer Part Number||BC318AAE|
We use a variety of courier companies to ensure we get your parcels to you in the most efficient and environmentally friendly way possible.
Once we have prepared your order for despatch, you will receive an email including your tracking number and link to track delivery.
Prices exclude VAT. Orders must be placed and funds cleared by 3:30pm.
Orders placed after 3:30pm, on a weekend or bank holiday will be processed on the next business day.
Our Carriers require a signature on delivery; please ensure someone will be available to sign. Alternatively they may leave a card with details of how to rearrange delivery or a request for collection from their depot. Any carrier charges for redelivery will be passed on to the purchaser. Refused deliveries will be charged the return delivery fee to our warehouse.
If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED" and report any damage to us with 48 hours. Failure to do so may affect any warranty claims that you make thereafter.
*Subject to stock location and availability. Customers must hold a pre-approved ‘same day’ registered account.
New sealed/unopened box with full manufacturers’ warranty. All accessories and documentation present.
Full manufacturer's warranty. Only essential accessories included. Bulk products are as new but have been re-boxed to cut down on packaging and shipping costs. Ideal when purchasing in quantities, less waste and less time un-boxing.
New Open Box
New and unused product. The product may be missing its original packaging, or the original packaging has been opened or is no longer sealed. Limited 1-year warranty unless specified otherwise. Maybe missing documentation.
New parts intended as field replacements. Will not usually come with any documentation or accessories but can be much cheaper than buying new retail products. Recommended when replacing like-for-like.
Re-manufactured by Hewlett Packard Enterprise. Offer the same reliability and performance, but at least 15% cheaper than buying new. Covered by the full same-as-new HPE warranty starting from the date of purchase – the same warranty offered with new HPE products.
Professionally cleaned, refurbished and soak tested by our certified in house experts. Disk drives are securely erased to US DoD 5220.22-M standards. Firmware is updated to the latest where applicable. We provide a 3 month warranty on refurbished servers and 90 days warranty on all other components.
These products are untested, obscure and require specific equipment to test. Sold as is, but we do offer a 30 day DOA warranty. See the product overview for item specifics.